Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone. 

This exciting role within the Supply Chain Department could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation Sdn Bhd is proud to be part of the Knauf Group. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team member to join us in Supply Chain Department as Customer Service Manager.

What you’ll be doing:

• You are responsible to managing customer inquiries, resolving complaints and providing information about products and services,

• Follow up with customer to ensure their issues are resolved.

• Prepare and submit regular reports on customer feedback and service performance.

• Stay update on company product and services, educate customer on products features and benefits to enhance their experience.

• Work closely with other departments to address customer needs.

• Maintain confidentiality of customer information,

What we’d love for you to have:

• Bachelor's degree in marketing, International Business or Procurement Degree is preferred.

• Experience in handling customer inquiries, complaints and escalations.

• Able to work autonomously, accurately and to tight deadlines

• Flexible and adaptable with changing customer needs

• Proficiency in using customer service software, CRM & SAP

• High levels of integrity & professionalism.

We are interested in you as a person; your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have experience in the following areas – this is an added advantage:

• Excellent verbal and written communication (English, Malay, Mandarin)

We’ll provide:

• Salary

• Health Insurance

• Allowances

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within three working days.

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